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Confirmation
 

Please complete the form accurately so we can ensure a smooth delivery. It’s essential for tracking and logistics, and helps us avoid any issues such as:
 

  • Missing details like door numbers or road names

  • Not informing us of access challenges or steep gradients

  • Unreachable contact numbers during delivery
     

Inaccurate or missing information will always cause delays or even missed deliveries. For example, in Shoreditch, a vague address led us to 16 apartment blocks with no way to contact the customer. Help us avoid these challenges by providing complete and accurate details. Your cooperation makes everything smoother!
 

Payment
 

Payment is simple but important. Please ensure you follow the correct process:
 

  • Vintage Home Stores customers: Your delivery fee is paid at checkout on their website so select the appropriate option.

  • eBay purchases: Delivery payments are separate. Please don’t select the "website payment" option if you bought on eBay.

  • We do not accept cash for the safety and security of ourdrivers
     

What3Words
 

To ensure pinpoint accuracy in delivery, please use what3words to provide us with the exact location of your address. This innovative tool makes it easy to find your home, saving time and frustration for both you and our drivers.

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